Refund Policy

Refund Policy – FirstBid365

Payments made through FirstBid365.com are charged for professional consultancy, tender support, documentation assistance, bid coordination, advisory services, and allocation of internal time and resources.

1. Nature of Service Fees

• Tender consultancy and advisory services
• Tender opportunity identification support
• Tender document review and compliance support
• Bid preparation assistance
• Portal submission coordination support
• Documentation support services
• Subscription-based service plans
• Project-specific professional support

2. General Refund Policy

Fees paid to FirstBid Tender Solutions are generally non-refundable once service work has commenced.

Service work may be treated as commenced when any of the following activities have started:

• Requirement discussion or initial consultation
• Tender identification or opportunity shortlisting
• Eligibility review or tender assessment
• Documentation review or compliance support
• Bid preparation assistance
• Proposal preparation or advisory support
• Portal submission coordination
• Internal planning or resource allocation

3. Situations Where Refund Shall Not Apply

• Tender not awarded to the client
• Technical disqualification
• Commercial disqualification
• Tender cancellation by issuing authority
• Client decides not to proceed
• Delay or non-cooperation from client side
• Incomplete or inaccurate documents
• Failure to provide information within required timelines
• Change in business decision after service initiation

Tender outcomes depend on multiple external factors beyond the control of FirstBid Tender Solutions.

4. Subscription and Advisory Charges

Charges towards subscription plans, tender alerts, consultation, documentation assistance, advisory services, and bid support services are generally non-refundable once activated or delivered.

5. Exceptional Refund Cases

Refunds, if any, may be considered only in exceptional circumstances and solely at the discretion of FirstBid Tender Solutions.

• Administrative charges may be deducted
• Professional time already spent may be deducted
• Third-party costs may be deducted
• Partial refund may apply instead of full refund

6. Refund Processing Timeline

Where a refund is expressly approved in writing, it shall be processed within a reasonable business period depending upon banking and payment gateway timelines.

7. Cancellation by Client

Cancellation may be requested before substantial work has commenced. However, once consultation, tender shortlisting, documentation review, bid preparation support, or portal coordination has begun, cancellation may not entitle the client to refund.

8. Contact for Refund-Related Queries

For any clarification regarding this Refund Policy or payment-related queries, please contact:

FirstBid Tender Solutions
FirstBid365.com
Email: info@firstbid365.com
Contact Number: 9537 666 365